Frequently Asked Questions
Have a question about this product? Check out our list of FAQ below!
What is the difference between soft and hard enamel?
The difference between soft and hard enamel is entirely superficial. Soft enamel products have raised metal edges that give products a textured feel. Hard enamel, on the other hand, has the metal edges filled to the top with paint and sanded down, giving them a smooth feel. Both are beautiful and durable, it’s just a matter of which you prefer.
Do you ship outside the US?
Yes, we ship all across the world! But please note that if you live outside the US, you may have to pay customs fees or duties on your order when it arrives. We are not responsible for any VAT or duties that may be owed.
Do offer express shipping?
Yes, we offer a range of shipping options domestically and internationally. Standard orders are sent through USPS while we use UPS for express orders.
When will my order arrive/Where is my order?
We ship orders twice a week (Mondays and Thursdays, except when the post office is closed). Most domestic orders typically arrive within 5–7 days. Most international orders arrive within 2–6 weeks.
Please note that once standard international orders leave the country, we are unable to track them any further. We know this is frustrating, but please be patient. If your order shipped more than 40 days ago and it still has not arrived, please contact us.